Hi, my name is Dustin Hunter and the love of web development flows through my veins. Never before have I experienced such a fulfilling combination of challenge and success! "If we can imagine it, we can build it."
I am a snowboarder, guitar player, singer/songwriter, web developer, husband, and dad. A real jack-of-all-trades! Above all, I hate sitting around doing nothing, so I am always moving. I love constantly learning new things and welcome all sorts of change in my life, including new skills, new challenges, new excitement, and new adventures.
I have a very logical and analytical mind, so number crunching and problem solving have always been something I have gravitated towards. Additionally, I have also cultivated a love of writing code for programming / web development and have found the same enjoyment in creating programatic solutions and digging through code. Numbers and analysis have always come naturally to me, so I originally pursued a degree in Finance and received my Bachelor's in 2013, however, I have also been working in web development since 2010 and that is currently where my direction has taken me. My current goal is to learn as much as I can about web development and software solutions and to be as much a part of that world as possible.
Outside of work I enjoy sports to stay active, motorcycle rides to let it all go, and music to relax (I am a real fan of the blues and soul). I'm open to most everything and everyone and I'm looking forward to growing my connections in the future! If you would like to touch base, please feel free to drop me a line!
Managed 70 agents across 6 Support Teams; Maintained high quality support with below 24hr turnaround time; Improved scalability through new structure, policies, and procedures; Primary point of contact for all major escalations
Developed in-depth reporting systems of employee performance; Assisted in creation and achievement of department goals; Managed hiring and team building for multiple teams with varying skill requirements
Provided motivation, coaching, and counseling for team; Created new and innovative solutions to satisfy client needs; Set consecutive records for most cases closed; Trained new hires on domain and DNS management, email administration, web development, platform support, and data integration management
Reduced total past due accounts from 28% to 8%; Improved statement processing time by 300% through automated solutions, drastically improving customer outreach; Created in-depth reporting spreadsheets; Maintained partnerships with major accounts, such as Cabelas and Amazon
Bachelor's degree, Finance
Associate of Science (AS), Business